MERCHANT FAQs

 

What kind of payment modes does Red Dot Payment support?

We provide Visa, Mastercard, UnionPay, eNETS, Alipay, Discover and PayPal acceptance. For more information, please click here.

Which countries do you accept merchants from?

We are glad to take on potential merchants from the SEA region: Singapore, Indonesia, Malaysia, Thailand, Taiwan, Vietnam and many other countries including Hong Kong, Philippines, Sri Lanka, Japan and Korea, etc. Contact us for a quote today!

What are the fees for using Red Dot Payment’s payment solutions?

Fees are dependent on your business model and the amount of customization for the payment services that you would like to have for your e-commerce enterprise.
Do contact us for more information.

What is a merchant account and do I need one to get paid? If so, can I open one through Red Dot Payment?

A merchant account is just like a business account but specifically used to process and accept credit card payment transactions. Potential merchants would have to open this account though banks and it is where they will receive their sales proceeds.

How long does it take to set up the payment gateway?

It can be done in as fast as 3 working days. Do take note that this is not inclusive of bank application processes, and can also depend on the complexity of the customization services you would like for your e-commerce business model.

When will I receive my sales proceeds in my bank account?

An average of 4 to 7 working days after the transaction date (i.e. T + 4 or 7).
For example: If it is T+4 and a transaction was made on Monday, you can expect to receive the money on Friday in the same week.

What will I need to have to sign up with Red Dot Payment?

We will require your Business registration details and Bank account details. You can also contact us and we will guide you along from there.

Do you supply card terminals for physical shops?

Unfortunately, we do not provide physical credit card terminals. Since e-commerce is the modern way to go, why not consider using your smartphone or tablet to start accepting online payments today!

I would like to have a meeting with a sales personnel regarding sign up.

Please contact us and we will reply promptly.

What shopping cart plugin do you support?

We can support:

  • CubeCart
  • Drupal
  • Jigoshop
  • Magento
  • OpenCart
  • osCommerce
  • Prestashop
  • VirtueMart (on Joomla!)
  • WooCommerce