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If there is still no confirmation e-mail after 15 minutes, please call us or contact us through our contact forms with the subject head as “Consumer Support”.
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You should call the bank (that issued your credit/debit card) and inform them that the purchase was not made by you. As it could be a fraudulent charge in such cases, you are strongly advised to consult with your bank & raise a chargeback.
Please contact the merchant/seller directly to request for a refund & provide them with these transaction details:
Do allow 30 working days for the bank to process and the refund to be reflected on your bank statement. For confirmation, please contact your credit card issuing bank directly.
Red Dot Payment only provides online payment services to our merchants. All orders and delivery confirmations are handled by merchants themselves.
The merchant might have made a refund to you due to various reasons (e.g. Out of stock). For any enquiries about your order, please contact the merchant/seller directly.